• Home
• About
• Our Services
• Our Caregivers
• FAQs
• Testimonials
• Employment
• Events
• Senior Resources

Frequently Asked Questions

What types of services do we offer?
What are our service areas and service hours?
How long have we been providing home care?
Does OIHC have to pass any state survey similar to facilities?
What is the cost of our services?
How do we determine which kinds of services a client needs?
How do I set up a Home Assessment appointment?

Q. What types of services do we offer?

A. Also see our Services page for information on the home care services we offer.

• Meal preparation (includes special diets)
• Companionship and conversation
• Medication reminders
• Mobility assistance/wheelchair transfers
• Personal care, bathing, dressing, hair care
• Housekeeping
• Laundry
• Changing bed linens
• Errands and grocery shopping
• Transport to doctor, dentist, physical therapist, counselor appointments
• Transport to theater, restaurants, etc.
• Assistance with sending out greeting cards and other correspondence; emails, etc.
• Assistance with personal planning and scheduling

return to top

Q. What are our service areas and service hours?

A. We service Lane and Douglas Counties. We have caregivers available to work shifts ranging up to 24 hours, and as many days a week as required by the client. Each client’s individual service plan will dictate the number of hours required. For after hour emergencies, trained staff may be reached via our 24 hour on call service.
return to top

Q. How long have we been providing home care?

A. Oregon In-Home Care was established in 2003 to provide home care to clients in Lane and Douglas Counties. We are a locally owned business whose main focus is to provide non-medical in home care services to our Clients. Our staff makes every effort to support our Clients as they strive to maintain a healthy and independent lifestyle.
return to top

Q. Does OIHC have to pass any state survey, similar to facilities?

A. Yes, OIHC is licensed by the State of Oregon’s Department of Human Services. We comply with state and local laws, statutes, rules and regulations. We are subject to random audits, by the state, to ensure our compliance. OIHC is proud of its excellent survey results.
return to top

Q. What is the cost of services?

A. Client rates are specific to the individual, and based on the Service Plan developed. Many variables will determine the cost of services, including the length of the shift, complexity of care, skills required, medical or non-medical status, number of people needing care. An in-home assessment is required to accurately assess the services required and establish a rate.
return to top

Q. How do we determine which kinds of services a client needs?

A. We provide one FREE, no obligation In-Home Assessment for all potential clients. The administrator will ask the Client or their representative a series of questions to fully understand the Client's needs and to develop a specific Service Plan of Care. The administrator will then conduct a care conference with the office staff. At this time, the caregiver team will be selected. All signed documents will be maintained confidentially in a locked, fireproof safe in the office. A Client Binder will be created and will be updated as the Clients needs change. Caregivers will reference the binder for emergency instructions, current information and will chart and complete all forms contained in the binder.
return to top

Q. How do I set up a Home Assessment appointment?

A. Our office staff is available to conduct Home Assessments during regular business hours. Any potential client or other individual seeking information on our services is encouraged to contact us. We welcome all questions, suggestions, concerns, and inquiries! Please let us know how we can best help you!
return to top